CCP Stays’ Story
CCP Stays was built around a simple idea: property owners should be able to earn more from short-let accommodation without being pulled into the daily workload that comes with it.
We combine hands-on management, guest experience care and clear communication so every property is looked after properly, every booking is handled professionally and every owner stays fully informed.
From listing setup and calendar optimisation to guest support, cleaning coordination and issue handling, we manage the details that turn short stays into consistent results.
How It Started
CCP Stays began with a direct understanding of what many landlords face: a property with strong potential, but a short-let system that quickly becomes too time-consuming to run well without support.
We saw owners juggling enquiries, guest messaging, pricing, turnovers and maintenance while still trying to protect their time and standards. That gap is exactly where CCP Stays was created to help.
Our approach is deliberately hands-on and selective. We stay focused on quality over volume, which means every property receives careful oversight, thoughtful guest management and a service that feels personal rather than outsourced.
Our Values
Honesty
Clear reporting, straightforward communication and full transparency in the way we manage your property, guests and day-to-day operations.
Mastery
From listing performance to cleaner coordination and guest handling, we stay focused on the details that improve occupancy, reviews and owner confidence.
Delivery
We do what we say we’ll do. That means reliable follow-through, strong guest experiences and a management process built to keep things moving.
Everything Is Included. Nothing Is Hidden.
We take care of the details required to operate a professional short-let property.
CC
Charlie Cook
Founder & Director
Leads the business with a focus on owner results, service quality and consistent delivery across every managed stay.
HC
Hannah Collins
Business Development Manager
Handles new owner enquiries and grows the property portfolio nationwide.
MB
Mia Bray-Moyers
Guest Experience Manager
Oversees guest communication, check-in support and issues during stays.
TM
Tom Mitchell
Operations Manager
Oversees calendars, turnovers and service flow to keep each property running efficiently behind the scenes.
GR
Giovanina Riviello
Housekeeping Coordinator
Organises cleaning, linen and property readiness between stays.
LC
Louie Cook
Maintenance Coordinator
Handles practical coordination across maintenance touchpoints and helps ensure properties stay guest ready.
CH
Charlie Hayes
Guest Experience Lead
Supports guests from enquiry to checkout and helps ensure every stay feels smooth, responsive and well managed.
JS
Jovan Santos
Guest Services & Operations
Coordinates day-to-day support for guests while helping maintain a calm, efficient operational rhythm.
We’re Boutique. Here’s Why That’s A Benefit.
You get a team that stays close to your property, keeps communication direct and pays attention to the details large operators often miss. We’re built to be responsive, accountable and easy to work with from day one.
Want To Work With A Team That Treats Your Property Like Their Own?
Book a free, no-obligation conversation and let’s talk about how CCP Stays can support your short-let property properly.